Fast Lane is ready to give you an instant quote for any parcel delivery need you may have. If you decide to accept that quote and use our shipping services, then you can rest easy knowing that we will happily take responsibility for delivering your parcel intact and on time.

Nevertheless, you as a customer do have certain responsibilities as well. In order to ensure prompt and safe parcel delivery, Fast Lane-affiliated employees and service providers must work in tandem with customers in order to make sure that the job we are hired to do gets done properly. We are here to help you, but we also need you to help us accomplish our mutual shipping mission.

If you are shipping more than one parcel with different couriers, you must make sure that the right package is given to the correct driver. It is also up to you to make sure that all of the paperwork is filled out completely, and that parcels are labeled with the correct addresses. If you want to track your parcel as it is in the process of being delivered, then you will want to keep a copy of your air waybill, or AWB. This written record includes the tracking number you will need to follow your package to its point of destination. If you are using DHL Express for your delivery, be sure to keep your parcel open until your driver arrives so that he or she can inspect it before collecting it for shipping.

We do not require steps such as these because we are a stickler for details. Rather, it is only because there are certain things that must be done in order to guarantee that your parcel will arrive at its final destination according to your desires. In short, when we say we need you to help us, what we really mean is that we need you to help us help you.

Together, we can make sure your international shipments or domestic deliveries go as smoothly as possible and arrive on time.