Good companies take pride in providing excellent customer service. Great companies, however, take pride in the fact that they are always trying to make their customer service even better.
Fast Lane International did not get to where it is by being complacent. The company’s latest idea on how to improve relations with clients is probably one of its best, which is why it has been generating so much talk in the courier industry, and among Fast Lane’s loyal customers. What Fast Lane has done is to institute a voucher system where its customers can receive a credit every time they place a booking on the company’s website.
The basic details of Fast Lane’s voucher system are simple: Every time a client places an online shipping order, they will receive a one pound credit voucher that can be used on any future parcel delivery orders. This offer is quite impressive in and of itself, but the voucher program doesn’t stop there. What is really special about the program is that Fast Lane’s customers can actually participate directly by sending vouchers of their own, through email, to anyone they please. Friends, family, neighbours, business relations – it is entirely up to the sender who should receive this wonderful gift. Everyone who is lucky enough to receive a voucher can redeem it for parcel delivery at any time. And if they do, the Fast Lane client responsible for sending the voucher will get a fifty pence voucher to use on their next order.
This new voucher program from Fast Lane is interesting and unique, and presents a terrific opportunity to save money to the company’s faithful clients. Participation is incredibly easy, and customers will be led through the voucher process step by step whenever they come online to place an order.
From Fast Lane’s perspective, this voucher system is a way to say thank you to those who are most responsible for its success: its customers.
