Parcels to Bromley

The Queen is visiting Bromley today (15th May 2012) and therefore some parcel deliveries will be affected. This is due to restricted access to the destinations as well as the depots. Some over night deliveries may not be completed until 17th May. If your delivery is affected you will be emailed by your chosen agent.
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Don’t Let Your Customers Down, Get Their Items Delivered on Time

In these tough economic times, holding on to your customers and gaining new ones can be a much bigger task than usual. Word of mouth has become a very important marketing tool which can save your business a lot of money on your marketing spend if you achieve it in the correct way. Now that we have moved in to the digital era and social networks are thriving, your business will be talked about on the internet whether you like it or not and whilst some of these conversations can be monitored there will always be some that can’t.

Thanks to the internet the power has shifted to the consumer, making customer satisfaction all the more important. When a customer receives the service they expect or even has an experience that exceeds their expectations, they will generally tell 2 – 3 friends or colleagues. However if a customer receives a service worse than expected they are more likely to tell up to 10 friends. This can be made a lot worse by social networks (or better if the customer has something positive to say.)

The fundamental point here is that customer satisfaction needs to be delivered and in order to achieve that you need to use the services required by your business that are going to reflect your customer satisfaction rates.

One of the key reasons for customer complaints is late deliveries. There is nothing more irritating to a consumer than waiting in all day for their products to be delivered only to be disappointed. With more and more people blogging, tweeting and using other internet methods to say what is on their mind and share their thoughts with other cyber users, this scenario can be particularly dangerous to your business.

At Fast Lane International, we offer you an easy way to find the best courier services so that you can rest assured your customers will receive their items on time and in one piece. The biggest advantage of course is that you can save up to 70% per booking by going through Fast Lane vs going direct to the likes of TNT, FedEx or UPS.

You can open a business account with us if you would prefer to be invoiced weekly and you can register for our Voucher Scheme which credits £1 to your account every time you place a booking and 50p for every new customer you recommend us too.

As our Desktop App can be installed across all your machines sending parcels is easy for all your staff and the app even generates all the necessary paperwork.

On a Friday everyone is usually a little more keen to leave work at the end of the day and the rush for the weekend can sometimes make people a little forgetful. If you’ve forgotten to book parcels in for collection for the Monday morning you can now do so on the train home with our Mobile App. It  is the first app of its kind to allow you to obtain live proices and place live bookings on the go. We call it iShipper.

What do you think is important for customer satisfaction? Let us know in the comments!
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Introducing.. AlfaSent!

There really is nothing more frustrating than trying to buy something you really want from an online store or from eBay only to find the retailer or seller doesn’t offer shipping outside of the UK. You may think your only option is to wait until you visit the UK and pick it up yourself. That is if you’re planning on visiting the UK at all..

Well now the frustration is over! AlfaSent is the full solution to buying items that normally can’t be shipped out of the UK or have an expensive charge associated with doing so.

How Does It Work?

Getting your parcel shipped outside of the UK could not be easier. All you need to do is register with AlfaSent to receive your UK mailing address. Use this address as your shipping details when online shopping or buying from eBay and AlfaSent will receive your parcels at our warehouse. One of our team will send you a photo of the parcel when it arrives and notify you of your shipping options. We can store your parcels for up to 30 days free of charge, giving you enough time to decide which service you would like to use to have your parcels shipped to your address in your country.

Why use AlfaSent?

There are many reasons to use AlfaSent to ship your parcel.

• Many retailers don’t ship outside of the UK making AlfaSent the easiest solution to getting the items you want.
• Lots of products and new technologies get released in the UK up to 6 months before other countries in the world. You can use AlfaSent to be the first in your country to get hold of such items without having to travel to the UK.
• Sometimes retailers and eBay sellers do ship worldwide but the costs are either too expensive or make the product not worth buying in the first place.

We’ve been successfully making international deliveries for over 25 years giving you the confidence to know that your items are safe with us. Over the last 25 years we’ve crafted the perfect rosta of carriers and only use the very best in the world. As we send so many parcels every day, we have huge buying power with the most respected courier companies such as DHL, TNT and FedEx so we can offer the most competitive prices for international shipments.

If you need a solution for shopping in the UK with cheap courier rates to your country, get started now by registering here.